Frequently Asked Questions

How do I order?

There are currently three ways to order:

1. E-mail us at kendra@emailaddress.com
2. Fax us at 000-000-0000
3. Or, the old fashioned way, phone us at 000-000-0000

We are in the process of setting up online ordering. Check back soon to see if it's available.

How do you ship?

We use the U.S. Postal Service exclusively for our standard 2-day and overnight shipping needs. To ensure freshness, we ship Monday through Thursday. Orders placed Monday through Wednesday before 5:00 pm EST ship within 24-48 hours. Orders placed Friday, Saturday and Sunday will ship on Monday. FedEx and UPS service is available if requested.

Do you deliver locally?

Local delivery is available, delivery charge is determined at the time of delivery. We are flexible with our delivery options. Please contact us if special arrangements need to be made.

Do you have corporate gift services available?

A happy client is a good client. We realize this at Kendra's Cookies and that's why we want to help keep your clients and customers happy. There is no way to keep them happier than with a box of our delicious cookies. Corporate gifting is a valued part of customer retention. We offer competitive pricing if you are a business or individual sending out gifts on a small scale or large scale to the customers, clients and friends.

Do you accept wholesale orders?

For information regarding wholesale pricing and policies, please direct your inquiries to kendra@emailaddress.com. Please include your business name, phone number and type of business you are, and we will get back to you right away.

Do your cookies contain nuts?

Several of our items contain nuts and our sweets are produced in a facility where there may be nut oils. Anyone with severe nut allergies should contact us prior to ordering.

Product guarantee

If for some reason your order does not meet your satisfaction, please contact us by e-mail at kendra@emailaddress.com.com or by phone at 000-000-0000 for a replacement or refund. Please include your order number, name, phone number, and a description of your problem.

Refund policy

Every item we ship is carefully inspected before it is shipped, if product arrives damaged or you are not completely satisfied, return the uneaten portion to us and we will happily replace the product in question and issue you a courtesy refund.